Perhaps you’re familiar with Richard Branson and his focus on positive employee engagement. One of my favorite quotes of Mr. Branson’s is “Clients do not come first. Employees come first. If you take care of your employees, they will take care of your clients.” When I initially read this, I paused at the first sentence and thought ‘of course our clients come first. We wouldn’t have a business without our clients…’ but there’s a lot of truth to his statement and, at TDS, we’ve come to embrace it.
We are in the business of providing a service to our clients. For over 30 years, we’ve been working daily with people, helping them navigate the often rocky landscape of international travel to obtain visas and passports and, in some cases, obtain them very quickly!
We have to know our business and the rules and regulations of the 196 countries that we service. We also have to know people, and understand that in the midst of traveling there is anxiety, uncertainty, and sometimes fear. Our team of experienced customer service representatives understands this. Most of our representatives have been with TDS for over 10 years. We’ve celebrated countless employee birthdays, attended weddings, and welcomed little TDS travelers.
TDS doesn’t have a call center model. When a customer calls, they speak directly to one of our representatives. We don’t like to put our customers on hold. Sometimes we have to while checking the latest in travel restrictions or guidelines, but our goal is to answer your questions in a timely manner. We get it – time is valuable and we want to ensure that time spent on the phone with our representatives is productive.
Another thing TDS takes very seriously is transparency. We are always honest about our pricing, and are clear on the process and timeline in which it will take to receive your documents. There’s no guessing when you work with TDS.